This Privacy Policy ("Policy") applies to all individuals who use the Jojobet platform at jojobet-bangla.net, including registered players, visitors, and anyone who contacts Jojobet's support team. By using any part of the Jojobet platform, you confirm that you have read and understood this Policy. This Policy should be read together with the Terms and Conditions. If you have any questions, our support team is reachable at support@jojobet-bangla.net.
Introduction
Jojobet takes your privacy seriously. The platform was built specifically for Pakistani players, and that means handling your personal information with the same level of care and transparency that you would expect from a service designed around your needs. This Policy sets out a complete and honest account of what data Jojobet collects, what it is used for, who it may be shared with, how long it is kept, and what rights you have as a player.
We understand that sharing personal and financial information online requires trust. Jojobet earns that trust by being straightforward: we collect only what is necessary for the platform to operate correctly and safely, we do not sell your data to third parties, we apply strong security measures to protect it, and we give you meaningful control over it. This Policy is not a formality — it is a genuine explanation of how your information is treated.
This Policy applies to all data collected through the Jojobet website, mobile web experience, customer support channels, and any other point of contact between you and the platform. It covers Pakistani players and applies in full regardless of which device or internet connection you use to access Jojobet.
Data We Collect
Jojobet collects personal information through several channels: directly from you during registration and use of the platform, automatically as you navigate the site, and through third parties such as payment processors during deposit and withdrawal transactions. Below is a full breakdown of the categories of data collected.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Registration form, KYC document submission |
| Contact Data | Mobile number, email address, city of residence | Registration form, support communications |
| Financial Data | Easypaisa/JazzCash account number, IBFT details, card last four digits | Deposit and withdrawal transactions |
| Transaction Data | Deposit history, withdrawal requests, bet history, game activity | Automatically generated during platform use |
| Technical Data | IP address, device type, browser, operating system, session times | Automatically collected via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence | Support interactions initiated by you |
| KYC Verification Data | CNIC scan or photograph, proof of address document, selfie for liveness check | Submitted by you during identity verification process |
Why We Collect Your Data
Every piece of data Jojobet collects serves a specific purpose related to operating the platform, protecting players, meeting legal obligations, or improving the service. We do not collect data speculatively or hold information that has no clear use.
- Account creation and management: Identity and contact data is required to register your account, verify your identity, and enable you to log in securely.
- Processing transactions: Financial and transaction data is required to process deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard.
- KYC and fraud prevention: Identity verification data is required by legal and regulatory obligations to confirm player age, prevent fraud, and comply with anti-money-laundering requirements.
- Customer support: Communications data allows our support team to assist you with account queries, disputes, technical issues, and responsible gaming requests.
- Responsible gaming: Transaction and behavioural data helps Jojobet identify patterns that may indicate problem gambling, enabling us to reach out with support resources when appropriate.
- Platform improvement: Technical and usage data helps the development team understand how the platform is being used, identify errors, and prioritise improvements — particularly for mobile performance on Pakistani 4G networks.
- Marketing communications: Contact data is used to send you information about promotions and bonuses, but only where you have opted in to receive such communications. You can opt out at any time.
Legal Basis for Processing
Jojobet processes your personal data under one of the following legal bases depending on the type of data and purpose of processing. We do not process personal data without a valid legal basis.
Contractual Necessity
Processing needed to fulfil the contract between you and Jojobet — including account management, transaction processing, and support delivery.
Legal Obligation
Processing required to comply with applicable laws — including age verification, anti-money-laundering checks, and record-keeping obligations under financial regulations.
Legitimate Interest
Processing for fraud detection, platform security, and responsible gaming monitoring where these interests do not override your own privacy rights.
Consent
Marketing communications and non-essential cookies are processed only on the basis of your explicit consent, which you may withdraw at any time through your account settings or by contacting support.
Payment Data & Financial Privacy
Given that Jojobet handles real-money transactions in Pakistani Rupees, financial privacy is a particular priority. This section explains exactly how your payment information is treated.
- Jojobet does not store full bank account numbers, full Easypaisa/JazzCash wallet numbers, or full Visa/Mastercard card numbers on its own servers.
- Payment processing is handled by PCI-DSS compliant payment service providers. Jojobet receives confirmation of transaction outcomes only — not your full financial credentials.
- Jojobet retains transaction records (amounts, dates, methods, statuses) for the period required by applicable financial record-keeping obligations, after which they are securely deleted.
- All communication between your device and Jojobet's servers during payment actions is protected by SSL/TLS encryption. Sensitive payment data is never transmitted in plain text.
- Jojobet may ask for proof of payment method ownership (e.g., a screenshot of your Easypaisa account displaying your name and number) as part of the KYC or withdrawal verification process. This information is used only for verification and is stored securely.
Data Retention
Jojobet retains your personal data only for as long as it is needed for the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The retention period depends on the type of data and the reason it was collected.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and regulatory obligations |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| KYC Documents | 5 years from account closure | Anti-money-laundering compliance |
| Support Communications | 2 years from last interaction | Dispute resolution and quality assurance |
| Technical / Log Data | Up to 12 months | Security monitoring and fraud detection |
| Marketing Preferences | Until withdrawn or account closed | Consent-based communications |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised data may be retained for aggregate statistical analysis.
Security Measures
Jojobet applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated regularly as security standards evolve.
- SSL/TLS encryption: All data transmitted between your browser and Jojobet's servers is encrypted. You can verify this by the padlock icon in your browser's address bar on every page of the platform.
- Password hashing: Your account password is never stored in readable form. It is processed through a one-way cryptographic hashing function. Jojobet staff cannot view your password — only reset it.
- Two-factor authentication (2FA): 2FA is available for all Jojobet accounts and is strongly recommended. When enabled, logging in requires both your password and a time-sensitive code sent to your registered mobile number.
- Access controls: Internal access to player data is restricted to staff who require it for their specific role. All internal access is logged and audited.
- Fraud detection systems: Automated monitoring flags unusual account activity — such as logins from unrecognised devices or locations, unusual betting patterns, or rapid deposit-withdrawal cycles — for human review.
- Security testing: Jojobet's technical infrastructure is subject to regular penetration testing and vulnerability assessments by qualified security professionals.
Your Privacy Rights
As a Jojobet player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at support@jojobet-bangla.net. Jojobet will respond to valid requests within 30 days.
Right to Access
Request a copy of all personal data Jojobet holds about you. We will provide this in a readable format within 30 days.
Right to Rectification
Request correction of inaccurate personal data held by Jojobet. You can update some details directly through your account settings.
Right to Erasure
Request deletion of your personal data. Note that legal retention obligations may prevent full deletion of certain records such as transaction history and KYC documents.
Right to Restriction
Request that Jojobet limits the processing of your data while a dispute or accuracy query is being resolved.
Right to Portability
Request your personal data in a structured, machine-readable format that you can transfer to another service provider.
Right to Object
Object to the processing of your data for marketing purposes at any time. You can also opt out of marketing emails via the unsubscribe link in any communication.
Minors & Under-18 Protection
Jojobet's services are intended exclusively for adults aged 18 and above. Jojobet does not knowingly collect personal data from individuals under the age of 18. If you become aware that a person under 18 has provided personal data to Jojobet or is using the platform, please contact our support team immediately.
When Jojobet identifies or has reason to believe that an account holder may be under 18, the account will be suspended immediately pending age verification. If the account holder cannot provide satisfactory proof of age, the account will be permanently closed and any funds deposited will be returned to the source payment method after investigation.
Parents and guardians of minors who have internet-connected devices are encouraged to use parental control software to prevent access to online gambling platforms. Please visit our Responsible Gaming page for further guidance on this topic.
Changes to This Privacy Policy
Jojobet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to how we communicate with players about their data. When material changes are made, we will update the "Last Updated" date at the top of this page and — for changes that significantly affect player rights — notify registered players by email or in-platform notification.
Your continued use of the Jojobet platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you disagree with changes to this Policy, you should stop using the platform and contact support to close your account and arrange withdrawal of your balance.
Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or how Jojobet handles your personal data, please contact our dedicated privacy and support team. All privacy-related requests are treated with priority and handled in accordance with applicable data protection principles.
Email: support@jojobet-bangla.net
Subject line for privacy requests: PRIVACY REQUEST – [Your Account ID]
Live Chat: Available 24/7 on the platform after login — mention "Privacy" to be directed to the right team.
Response time: Jojobet aims to acknowledge privacy requests within 48 hours and complete them within 30 days.